Solving Problem Solving: A Potent Force for Effective ManagementFlood introduces a dynamic new problem solving system called Total Systems Intervention (TSI). He provides a clear understanding of TSI in terms of its philosophy, principles and process, explaining what is happening when using this system and how to avoid the main pitfalls in problem solving with TSI. Describes the pros and cons of different categories of consultants that may be used in the TSI procedure along with guidelines on selecting the right